Checking your travel insurance eligibility

Your BNZ Advantage Visa Platinum credit card includes travel insurance^ for round trips of up to 90 days to and from New Zealand and domestic rental car excess cover. Your BNZ Advantage Visa Business credit card includes travel insurance^ for round trips of up to 35 days.

To be eligible for credit card travel insurance, you must meet all eligibility criteria for your trip before you depart New Zealand ^.  

You’re eligible for credit card travel insurance where:

• you use your BNZ Advantage Visa Platinum or Advantage Visa Business card to make a payment of any amount towards pre-paid travel costs for your upcoming trip like pre-paid accommodation, pre-paid tours, or return overseas travel tickets
• you hold a return travel ticket for your trip before you depart New Zealand and are not travelling for longer than 90 days (Platinum) or 35 days (Business)
• your trip is not for business purposes (Platinum only).

For peace of mind, once you have your trip planned, visit our BNZ travel website to check your cover and to receive an email confirmation to take with you. Our credit card travel insurance is provided by AIG.

Making a travel insurance claim

It’s important to keep receipts, bank statements, emails or other proof of your eligibility for credit card travel insurance. If you make a claim, we’ll need to see these original documents. 

The AIG claims team is available 24/7 online. You can make a claim through the AIG claims portal, or by downloading and completing a claims form and emailing or posting it to AIG.

More about making a travel insurance claim