Back to Rates and fees

Service fees

Service fees are what we charge for any additional services we provide. They are subject to change from time to time, and, where applicable, service fees are in addition to all account and facility fees.

Electronic payments

Automatic payments

Establishment and amendment fee - staff assisted $5
Establishment fee - Internet Banking and Internet Banking for Business No charge
Amendment fee - automated Telephone, Internet Banking, and Internet Banking for Business No charge

Bill payments

Payee establishment and amendment fee - staff assisted $5
Payee establishment and amendment fee Internet Banking and Internet Banking for Business No charge

Direct debits

Establishment and amendment fee No charge
Direct Debit Account Blocking $25

Money transfer service fees

Direct credits
Internet Banking for Business $0.30 per payment

Direct debits
Internet Banking for Business $0.20 per payment

Same-day cleared payments (cost per transaction)

Written application $25 no notification
$25 with notification
Via Internet Banking for Business $5 no notification
$5 with notification
Notification for incoming payments Free

Internet and telephone banking

Internet Banking

Registration No charge
NetGuard Card No charge

Account Alerts:

  • Email
  • SMS

No charge
Internet Banking transactions

Fees may apply for all payments made in Internet Banking.
Fees vary depending on your account type. 

Telephone Banking

Registration No charge
Call charges No charge

Flexi Debit Visa and Eftpos cards

Withdrawals from an overseas ATM No charge
Flexi Debit Visa overseas over the counter cash withdrawal fee  No charge
Flexi Debit overseas purchases Electronic Transaction charges apply
Foreign currency service fee 2.25% of the NZ dollar value of the withdrawal or purchase

Overseas retailers, ATM operators and financial institutions may also charge fees. A foreign currency service fee is also charged on all other Flexi Debit Visa Foreign Currency Transactions (as defined in the Standard Terms and Conditions PDF 270KB).

We don’t charge a foreign currency service fee on purchase reversals, purchase refunds, ATM reversals and chargebacks. For those transactions (not including purchase refunds) we credit a foreign currency service fee that is calculated as a percentage of the NZ dollar value of the reversal or chargeback. The converted amount of your Foreign Currency Transaction and the foreign currency service fee (where applicable) are aggregated in the NZ dollar amount and in the rate of exchange shown on your statement for each Foreign Currency Transaction.

International fees

Service fees for international transactions

Per currency/transaction. Account fees and overseas bank charges may apply.

Send international payments
Staff assisted $25 per payment
Self-service online $5 per payment
In addition overseas correspondents may charge a fee for processing the international payment. Unless you instruct BNZ that the Charges Our fee is to apply, then any overseas correspondent’s fees will be deducted from the payment to the beneficiary or charged to you by us if the overseas correspondent has charged us directly for this service. Beneficiary bank charges may still apply.  

Charges Our - Correspondent bank fee 


This is charged by BNZ in lieu of any overseas correspondent charges for processing the international payment. This fee will be added to your International Payment Issue fee (and appears as one fee on your statement). Beneficiary bank charges may still apply. This option/service is no longer available for payments to Japan.

 $20 per payment

Receive international payments
Received by BNZ and credited to a BNZ account $10 per payment
Received by BNZ and credited to another bank $15 per payment
The remitter of an international payment (person sending the money) can choose to share the transfer charges with the beneficiary (person receiving the money). In this situation BNZ will charge an Inward International Payment fee to the beneficiary. Remitter bank charges may still apply.  

International Payments received via another New Zealand Bank and credited to a BNZ account

 No BNZ charge  

International Payments received via another NZ bank (processing bank) may be subject to the receiving fees of that bank.

  

International payment trace/amendment/cancellation

  

Trace/amendment/cancellation request for sent/receive international payments

 $25 per payment

Service and Investigative charges

Stop payments (cheques) $25
Certificates of balance $25 per certificate or $75 per hour
Transaction research fee - Online image fee $0.50 per item
Transaction research fee - Manual image fee $2 per item
Transaction research fee - Research fee $15 per item or $60 per hour
Auditors Confirmation report $40 min or $75 per hour
Electronic Credit Recovery Fee $75 per transaction

Other transaction service fees

Teller-assisted printout (up to last 25 transactions) $1
Cash deposits into Non BNZ accounts $5 per $1,000 (min $5)
Non-BNZ customer request for change in denomination of money (for example, changing a $100 note into $1 coins) $5 per $1,000 (min $5)

Faxing, postage, and photocopying fees

Local faxing $2 per page
National faxing $3 per page
International faxing $7.50 per page
International Postage $2
Photocopying $0.20 per page

Other transaction service fees

Teller-assisted printout (up to last 25 transactions) $1
Cash deposits into Non BNZ accounts $5 per $1,000 (min $5)
Non-BNZ customer request for change in denomination of money (for example, changing a $100 note into $1 coins) $5 per $1,000 (min $5)

Faxing, postage, and photocopying fees

Local faxing $2 per page
National faxing $3 per page
International faxing $7.50 per page
International Postage $2
Photocopying $0.20 per page

Statement fees

Paper statement $1.50 per envelope sent by post (envelope may contain multiple account statements). Paper statement fee applies to: YouMoney, TotalMoney, Personal OnCall, Rapid Save*
Replacement statement $1.50 per statement