Help & Support

You can view, download, and search all transactions in and out of an account, using the ‘Transaction History’ function in Internet Banking for Business. There are also options available to suit different reporting needs, including:

• Account Reports — creates transaction reports for all the accounts you have permission to view. You can run reports for multiple accounts in one request.
• Payment History — search and display information on payments created and authorised in the last 12 months. Contains information about individual payments within a batch and the authorisers who approved.
• Statement Data Download — access to an automated statement data file, delivered daily or the day after each business day.

Transactions and processing times

Transactions may not be processed on the same day they are made. For example, if a payment isn’t authorised until after the cut-off time for the payment type, we’ll process it the following day.

Records that show the day transactions were processed 

Processed transactions are the true record of your account activity. When reconciling, you should use processed transactions.

• To download your processed transactions, use the ‘Export’ function on the Transaction History screen.
• To get a PDF version of these processed transactions, with the same dates as the ones you export in Transaction History, go to the Accounts Report screen.

Records that show the day transactions occurred

These are real-time transactions and shouldn’t be used when reconciling your account. 

• To see a list of transactions on the days they were made, use the ‘Display’ function on the Transaction History screen.
• To print a PDF, use the ‘Print’ function at the bottom of the Transaction History screen.

Viewing your transaction history

To view your transaction history, go to the ‘Accounts’ tab:

• choose ‘Transaction History’ from the left-hand menu
• select an account from the drop down ‘Account’ menu
• choose a date range and click ‘Display Transactions’.

For everyday accounts and credit cards, you’ll see details of all processed transactions made since August 2012 on the dates they were made. Other account types may show results for shorter date ranges. You can also change your default view of transactions to see more or less per page. To see earlier transactions, you can download an account statement.

Recently authorised payments may not show on your transaction history.

Filtering and sorting results

• Select ‘More options…’ to filter your transactions. You can filter by date, transaction type, account, or amount.
• Sort your results by clicking on the column headings, and use the blue arrow to reverse the order of the results.
• When you sort by date, you’ll see a running balance for the account.

Downloading your transaction history

You can export your transaction history from Internet Banking for Business. The information you export contains the dates when each transaction is processed.

To download your history:

• click on ‘Export Transactions’ at the top of the Transaction History results screen
• you will be redirected to the ‘Reports’ flow with the account number and date range pre-populated
• choose a file format
• click ‘Download’.

Changing your default view

On the default Transaction History screen you’ll see transactions from the last 15 days. There are 50 transactions listed on each page.

You can change these default settings so that you can see transactions up to the last 100 days, and up to 999 transactions on each page.

To change your view settings, go to the ‘Administration’ tab then:

• choose ‘Transaction History Options’ from the left-hand menu
• make your changes and click ‘Save’.