Public notices

1. Changes to BNZ credit card Terms and Conditions

Effective from 1 October 2026

We’re making changes to our BNZ credit card terms and conditions.

The changes include:

• amending clauses 2.12 and 4.1 to remove any requirement for you or an additional cardholder to sign their Cards once received;
• amending clause 4.10 to add that we may block and replace your Card for security and fraud prevention. Also clarifying that once you receive a replacement Card following expiry or under clause 4.10, you will need to destroy your original Card (if you have it);
• adding new clause 4.11 to clarify how a Card expires and is reissued;
• amending clause 9.6 to clarify when a fee for a replacement Card may apply;
• adding a further event to the Key Contact Information on page 15, for customers to contact us about requesting a replacement Card; and
• making consequential numbering updates.

View the current terms and conditions (222KB).

View the updated terms and conditions (223KB), effective from 1 October 2026.

For more information, visit any BNZ branch or call us on 0800 275 269.

2. Changes to our BNZ Business First™, Purchasing and ePurchasing Visa cards Terms and Conditions

Effective from 1 October 2026

We’re making changes to our BNZ Business First™, Purchasing and ePurchasing Visa cards terms and conditions.

The changes include:

• amending clause 2.1 to remove the requirement for a cardholder to sign their Card once received;
• amending clause 2.4 to add that we may block and replace your Card for security and fraud prevention. Also clarifying when a fee for a replacement Card may apply;
• replacing clause 2.6 (not applicable to ePurchasing Cards) to clarify how a physical Card expires and is reissued;
• amending clause 2.9.2 to add an option for a cardholder to select or change a PIN for the Card in the BNZ app for the cardholder; and
• amending clause 14.1(a) to update BNZ’s phone number to call for enquiries related to these Cards to 0800 269 763.

View the current terms and conditions (197KB).

View the updated terms and conditions (196KB), effective from 1 October 2026.

For more information, visit any BNZ branch or call us on 0800 269 763.

Update to your BNZ Advantage Visa Platinum and Advantage Visa Business Card travel insurance

From 1 October 2026, the underwriter of the travel insurance available to eligible BNZ Advantage Visa Platinum and BNZ Advantage Visa Business cardholders will change.

New underwriter

Currently, AIG Insurance New Zealand Limited (AIG) underwrites the travel insurance provided with your BNZ Advantage Visa Platinum or BNZ Advantage Visa Business card. 

From 1 October 2026, Zurich Australian Insurance Limited, incorporated in Australia, ACN 000 296 640 trading as Zurich New Zealand (“Zurich New Zealand”) will underwrite that travel insurance.

More about Zurich

Zurich is one of the largest travel insurers globally. Zurich New Zealand has an AA- (Very Strong) insurer financial strength rating given by Standard & Poor’s (Australia) Pty Ltd. This rating may change from time to time – you can confirm the current rating at zurich.co.nz/about/financial-strength. A full description of the rating scale is available on Standard & Poor’s website.

An overseas policyholder preference applies. Under Australian law, if Zurich New Zealand is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on Zurich New Zealand’s Australian assets to satisfy New Zealand liabilities. For more information on Zurich New Zealand, including their Privacy Statement and their processes for complaints and feedback, please refer to the updated policy wording.

Who provides your insurance

The Travel insurance is provided to BNZ Advantage Visa Platinum and Advantage Visa Business cardholders by Zurich New Zealand (“Insurer”) under an agreement with BNZ. BNZ does not underwrite the insurance, is not an agent of the Insurer, and does not guarantee the obligations of the Insurer. Zurich New Zealand may engage affiliated entities including within the Zurich Insurance Group to provide services in support of this insurance.

Changes to your policy wording

New policy wording will be effective from 1 October 2026 to reflect these changes. The new policy wording includes updates to three Policy Benefits:

• Benefit Section C: Repatriation of mortal remains or funeral at place of death – sum insured increased from $20,000 to $30,000 (only for persons under 75 years of age).
• Benefit Section F: Luggage –sublimit for any one item increased from $2,000 to $3,000.
• Benefit Section G: Overseas rental vehicle hire – sum insured increased from $5,000 to $8,000 per journey.
• In addition, Section N, Multi-night cruise cover has been updated to reflect changes to the cover and exclusions that apply to cruises with both domestic and international port stops.

Where to find the policy documents

View the current policy documents (underwritten by AIG Insurance New Zealand Limited).

The updated policy documents (underwritten by Zurich New Zealand), effective from 1 October 2026, will be available from mid-September for BNZ Advantage Visa Platinum and BNZ Advantage Visa Business cardholders. Existing cardholders will receive a separate communication about the changes in mid-September and will have access to the new policy wording at that time.

Need help or have questions?

If you have any questions about these updates, or any other aspect of your travel insurance, visit the BNZ Travel portal on www.bnztravel.co.nz or call the BNZ Travel Team, managed by Zurich New Zealand, on 0800 269 872 (8am-6pm, Monday to Friday).

Changes to our Merchant Agreement Master Terms and Conditions

Effective from 1 October 2026

View the current BNZ Merchant Agreement Master Terms and Conditions (PDF 203KB).

View the updated BNZ Merchant Agreement Master Terms and Conditions (209KB), effective from 1 October 2026.

For more information, contact your relationship manager or call 0800 737 774.

Changes to BNZ PayClip Terms and Conditions

Changes to Client Fund Service terms and conditions

Effective from 3 August 2026

We currently offer call accounts through Client Fund Service (CFS), our online deposit management platform.

From 3 August 2026:

• we’ll also be offering CFS term deposits through an offline (manual) service, 
• all withdrawals from CFS client accounts must be credited to the CFS account holder’s clearing account, and 
• we’re updating our CFS terms to reflect these changes, along with other minor amendments.

View the current Client Fund Service terms and conditions (PDF 259KB).

View the updated Client Fund Service terms and conditions (PDF 397KB), effective from 3 August 2026.

For more information, visit any BNZ branch or call us on 0800 275 269.

Changes to Standard terms and conditions

Effective from 21 July 2026

We’re making changes to our BNZ Standard terms and conditions.

The changes include:

• adding a further scenario to the Key Information section on page 2, for customers contacting us about their Flexi Debit Visa or Eftpos card
• adding new clause 14.9 on page 19, to clarify how our Flexi Debit Visa card expires and is reissued
• altering the clause currently numbered 14.25 on page 21, now to be numbered 14.26, to add description of how daily transaction limits may vary for Flexi Debit Visa cards and how to find out the current daily transaction limits applicable to Flexi Debit Visa cards
• correcting minor typographical errors, and making other clarifying or formatting changes. 

View the current BNZ Standard terms and conditions (PDF 296KB).

View the updated BNZ Standard terms and conditions (PDF 287KB), effective from 21 July 2026.

For more information, visit any BNZ branch or call us on 0800 275 269.

Changes to our Merchant Agreement Master Terms and Conditions

Effective from 9 July 2026

We’re changing the BNZ Merchant Agreement Master Terms and Conditions.

The changes include:

• Adding new clauses 3.11 and 3.12 for BNZ Pay and making related changed by defining Apple, amending the definition of relevant law, and amending clauses 19.3 and 28.9.
• Correcting minor typographical errors and making other clarifying or formatting changes.

View the current BNZ Merchant Agreement Master Terms and Conditions (PDF 174KB).

View the updated BNZ Merchant Agreement Master Terms and Conditions (PDF 182KB), effective from 9 July 2026.

For more information, contact your relationship manager or call 0800 737 774.

Changes to our Migrant Account Terms and Conditions

Effective from 29 April 2026

We’re making changes to our Account Terms and Conditions for migrants.

The changes include:

• Updating all references to “Account Terms and Conditions” to “Migrant Account Terms and Conditions”.  
• Updating references to “BNZ” to “the Bank”.
• Clarifying the Account activation process in clause 2, including that the Account Holder must visit a BNZ branch in order to activate the Account, unless BNZ agrees otherwise.
• Clarifying the Account closure process in clause 2.3, including that funds will be refunded to the account of origin, or to another account in the Account Holder’s name with a reputable bank or financial institution.
• Updating the service terms in clause 7.3 to clarify they relate to demands or notices from BNZ.
• Making minor updates to the Personal Information Notice in clause 11, including clarifying that references to “this form” mean the Migrant Banking account application form.
• Making other changes to simplify wording, improve readability, and reduce duplication. 

View the current Account Terms and Conditions (PDF 135KB).

View the updated Migrant Account Terms and Conditions (PDF 149KB), effective from 29 April 2026.

For more information, visit any BNZ branch or call us on 0800 275 269.