Changes to BNZ Merchant Agreement Master terms and conditions correction

Effective from 28 October 2025 

We’re making changes to our BNZ Merchant Agreement Master terms and conditions. We included the wrong effective date in the public notice published on 26 September 2025. The actual effective date is 28 October 2025. 

The changes include:

  • Providing more detail on the data security standards and our requirements in clauses 3.7(a) and 3.7(b).
  • Removing reference to cheques in clause 4.2(f) and faxes in clause 23.
  • Updating the identification requirements for remote transactions in clause 4.4(b).
  • Updating the website requirements in clause 4.14, new clause 4.15 and clause 4.16.
  • Amending clause 5.7(b) to require the use of 3D Secure for e-commerce websites.
  • Deleting clause 10.12.
  • Clarifying our rights in clause 16.6 where a payment or other obligation has not been performed. 
  • Amending the way a merchant can terminate their agreement with us in clause 19.2.
  • Amending clause 28 to include when we can undertake credit checks and obtain references and to explain how we manage personal information.
  • Correcting minor typographical errors and making other clarifying or formatting changes.

View the current BNZ Merchant Agreement Master terms and conditions (PDF 240KB)

View the updated BNZ Merchant Agreement Master terms and conditions (PDF 174KB), effective from 28 October 2025.

For more information, visit any BNZ branch or call us on 0800 269 4242.

Changes to BNZ Merchant Agreement Master terms and conditions 

Effective from 26 September 2025 

We’re making changes to our BNZ Merchant Agreement Master terms and conditions.

The changes include:

  • Providing more detail on the data security standards and our requirements in clauses 3.7(a) and 3.7(b).
  • Removing reference to cheques in clause 4.2(f) and faxes in clause 23.
  • Updating the identification requirements for remote transactions in clause 4.4(b).
  • Updating the website requirements in clause 4.14, new clause 4.15 and clause 4.16.
  • Amending clause 5.7(b) to require the use of 3D Secure for e-commerce websites.
  • Deleting clause 10.12.
  • Clarifying our rights in clause 16.6 where a payment or other obligation has not been performed. 
  • Amending the way a merchant can terminate their agreement with us in clause 19.2.
  • Amending clause 28 to include when we can undertake credit checks and obtain references and to explain how we manage personal information.
  • Correcting minor typographical errors and making other clarifying or formatting changes.

View the current BNZ Merchant Agreement Master terms and conditions (PDF 240KB)

View the updated BNZ Merchant Agreement Master terms and conditions (PDF 174KB), effective from 26 September 2025.

For more information, visit any BNZ branch or call us on 0800 269 4242.

Changes to our Client Fund Service terms and conditions

Effective from 30 September 2025

We currently offer term deposits and call accounts via Client Fund Service (CFS), our online deposit management platform.

From 30 September 2025: 

  • we’ll temporarily stop offering CFS term deposits
  • we’re updating our terms to reflect this change, along with other minor amendments.

This only affects you if you create and maintain term deposits using CFS. Our regular term deposits aren’t affected.

View the current Client Fund Service terms and conditions (PDF 237KB)

View the updated Client Fund Service terms and conditions (PDF 323KB), effective from 30 September 2025.

For more information, visit any BNZ branch or call us on 0800 269 4242.

Changes to our Personal fees guide

Effective from 31 July 2025

We’re removing NetGuard cards as a form of two-step authentication within Internet Banking. To reflect this, we’re making changes to our Personal account, service, and facility fees guide. 

The changes include removing the details for NetGuard cards from the: 

  • ‘Internet Banking’ table on page 4 
  • list of specific terms we explain on page 10.  

View the current Personal account, service, and facility fees brochure (PDF 101KB). 

View the updated Personal account, service, and facility fees brochure (PDF 86KB), effective from 31 July 2025. 

For more information, visit any BNZ branch or call us on 0800 275 269.

Changes to our Internet Banking terms and conditions 

Effective from 31 July 2025

On 31 July 2025, we’re removing NetGuard cards as a form of two-step authentication within Internet Banking. From this date, you won’t be able to use a NetGuard card to authenticate when undertaking certain actions in Internet Banking. Instead, you’ll need to use the BNZ app to authenticate.

To reflect the removal of NetGuard cards, we’re making changes to our Internet Banking terms and conditions.

The changes include:

  • deleting the definition of ‘NetGuard Device’ in clause 2.1
  • amending the definition of ‘Two-Step Authentication’ in clause 2.1: “Two-Step Authentication means Mobile Authentication or any other second factor authentication security system offered by us, from time to time, that enables you to access Internet Banking in addition to entering an access number and Login Details;”
  • removing references to NetGuard Device in clauses 4.1 and 8.5
  • deleting the clause currently numbered 8.7(b), which relates to NetGuard Device security
  • renumbering clauses after clause 8.7(b).

For more information, visit any BNZ branch or call us on 0800 275 269.

Changes to our BNZ Direct Cash terms and conditions

Effective from 28 July 2025

We’re making changes to our BNZ Direct Cash terms and conditions.

The changes include:

  • updating the eligibility criteria for the use of BNZ Direct Cash
  • clarifying the requirements for using the BNZ Direct Cash service, and preparing BNZ Direct Cash bags
  • explaining what happens after BNZ Direct Cash bags are delivered
  • clarifying the applicable fees for using the BNZ Direct Cash service
  • other clarifying and formatting changes.

View the current BNZ Direct Cash Terms and Conditions (PDF 36KB)

View the updated BNZ Direct Cash Terms and Conditions (PDF 48KB), effective from 28 July 2025.

For more information, visit any BNZ branch or call us on 0800 275 269.

Changes to our Migrant account terms and conditions

Effective from 17 July 2025

We’re no longer issuing NetGuard cards to customers who register for Internet Banking.

To reflect this change, we’re removing clause 3.3 of the Migrant account terms and conditions: “3.3 NetGuard card: A NetGuard card is required to access certain functions within Internet Banking. If an Account Holder is arriving in New Zealand more than 21 days after the Account is opened, the Bank will post the Account Holder’s NetGuard card to their overseas address. If an Account Holder is expecting to arrive in New Zealand within 21 days of the Account being opened, they will receive their NetGuard card once they arrive in New Zealand.”

For more information, visit any BNZ branch or call us on 0800 275 269.

Changes to personal fees brochure

Effective from 2 July 2025

We’re making changes to our Personal account, service, and facility fees brochure.

The changes include:

  • adding the existing automatic payments, bill payments, electronic credit recovery, transaction research, international postage, paper statement, and replacement statement fees to the ‘Overdraft establishment fee and unarranged overdraft fee’ table on page 8
  • adding the existing automatic payments, bill payments, electronic credit recovery and transaction research fees into an additional table in the ‘Home loan service fees’ section on page 10. These home loan service fees apply to Mortgage One and Rapid Repay loans only.

View the current Personal account, service, and facility fees brochure (PDF 99KB). 

View the updated ​Personal account, service, and facility fees brochure (PDF 101KB), effective from 2 July 2025. 

For more information, visit any BNZ branch or call us on 0800 275 269.