Contact us

General enquiries - call 0800 275 269

Free phone, available 8am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and public holidays.

From overseas, call +64 4 931 8209^.

Internet Banking and the BNZ app are available 24/7 for general banking enquiries. 

Other ways to contact us


Branch operating hours during COVID-19

All of New Zealand has moved to the COVID-19 Protection Framework (traffic light settings). 

To keep our customers, staff, and communities safe, we are opening most branches with limited services, depending on the regional traffic light setting. Operating hours may change, so before visiting, check our branch and ATM finder.

All Partners Centres remain closed.

We encourage using other ways to do your banking, so that we can provide help to customers in branch who are unable to use ATMs, phone or online banking.

See our updated branch information

Additional support during COVID-19

If you’re experiencing financial difficulty due to COVID-19, we have some support options that may help.

Something lost or stolen, or suspected fraud

Call 0800 735 901

Free phone, available 24 hours a day, 365 days of the year (including public holidays).

For any lost or stolen EFTPOS, debit or credit cards; NetGuard cards or tokens; and/or mobile devices. Also if you think your credit card or debit card has been used fraudulently.

From overseas, call +64 4 473 5901. (International toll charges apply, or you can call us collect from a landline.)

Get in touch about a suspicious email

Have you received an email that looks like it’s from us, but you are unsure it’s genuine? Here are some signs to look out for.

BNZ will never ask you to update or confirm any personal information via email. To know more about how we manage personal information, including how to request access to or correct your personal information, read our Master Privacy Policy.

If you have concerns about emails that relate to your online banking, or suspect you have responded to a phishing email, call us immediately on 0800 ASK BNZ (0800 275 269) or +64 4 494 9098 from overseas^.

Contact our home loan support teams

Our home loan experts are available on 0800 275 269 Mon-Fri 8am-8pm, and Sat-Sun 9am-6pm.

You can also submit a callback form and we’ll get back in touch to talk through your options.

Mobile Mortgage Managers

Whether you’re buying or refinancing your home, lifestyle block, or investment property, our Mobile Mortgage Managers are available seven days a week and will come to you - where and when it suits you^.

Find a Mobile Mortgage Manager