Eligible BNZ customer accounts
If you have a BNZ transaction or savings account in your name, we’ll deposit the refund into that account.
Making things right
If you’ve been affected by a mistake we’ve made, you may be entitled to a refund – even if you no longer bank with us.
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If you’re owed a refund
Our remediation team will contact you by mail, email, SMS, or phone if you’re owed a refund.
Other accounts
Complete our refund account form online to provide your details. You’ll need the reference number we sent you.
What happens next
If you’ve provided us with your bank account details online, you’ll then receive your refund within five business days. A refund payment will appear on your account statement with a reference starting with REM, followed by a year and number (e.g. REM2023/01).
Talk to a tax advisor if you have any questions about your tax obligations.
If you don’t let us know what account to pay the money into, it will be:
- donated to charity (if $100 or less)
- transferred to Inland Revenue (if more than $100). You can still claim the money through Inland Revenue.
If it’s for a deregistered company and you don’t provide an account, all funds get transferred to the Crown (the Treasury New Zealand). You can apply directly to the Treasury New Zealand to request the funds be distributed.
Protecting your personal details
We’ll never ask for your PIN or password over the phone, or ask you to log in by clicking on a link in an email.
Contact us
If we’ve contacted you recently about money we owe you and you need to get in touch, call 0800 737 123 or +64 9 802 3414 (international toll charges may apply).
We’re available Mon-Fri, 9am-4.30pm.