Managing financial concerns
Get guidance on managing your everyday finances, as living costs and interest rates rise.
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Helpful tools
Get more control of your money
Use the BNZ app to help you stay on top of your money and manage your cashflow.
Stay safe online
Keep yourself safe online. We have practical tips to help keep your personal information and money safe, and ways to identify scams.
Update your contact details
It’s important that we can contact you, so please make sure we have your preferred email address, as this is the fastest way to contact you. Also, take a moment to check we also have the right phone number and physical address to reach you.
Get a free banking review
A banking review helps us make sure your banking is working for you, based on what’s important to you now and in the future.
Talk to us about your options
Your financial wellbeing is important to us. If you’re worried about things like inflation, the cost of living, or job loss in the future, contact us early to talk about your options.
Call us
We’re available from 8am-8pm on weekdays, and 9am-4pm on weekends and public holidays.
Send us a message
Send us a message in Internet Banking or the BNZ app, if you have questions about your accounts.
Visit a branch
Come into one of our branches to talk to a banker in person.
Resources for business customers
If your business is feeling an impact due to the current economic climate, we have resources on managing your business finances and surviving difficult times.
Experiencing financial difficulty
If you’re starting to struggle with payments, we have support available. Get in touch as we may be able to help you get financially back on track.
Other tools and support
Sorted
Free and impartial information, calculators, and budgeting tools to help you manage your money.
MoneyTalks
A confidential helpline service to provide free budgeting advice by phone, text, chat, or email.
Citizens Advice Bureau
Free advice and information about your rights, and access to services you may need.