We’ve removed NetGuard cards for authentication

You’re no longer able to use your NetGuard card for authentication within Internet Banking. Instead, you need to use the BNZ app to authenticate. 

You can set up the BNZ app and start using it straight away for secure two-step authentication.

Why we removed NetGuard cards

NetGuard cards have been used as a form of two-step authentication within Internet Banking since 2006. Over time two-step authentication practices and industry standards have evolved, as has the BNZ app. This means NetGuard cards are no longer needed to authenticate in Internet Banking.

The BNZ app is a safe and secure way to authenticate. Once you’ve set up the BNZ app, it lets you authenticate with a single tap, without the need for verification codes or text messages. 

Moving forward, your NetGuard card will no longer work as a form of two-step authentication in Internet Banking. You’ll need the BNZ app to authenticate.

Banking online

Using Internet Banking

You’re still able to use Internet Banking. However, you won’t be able to complete all banking tasks if you don’t use two-step authentication in the BNZ app.

You can complete some tasks such as viewing your accounts, transactions and statements, and making payments to existing payees, as these don’t need authentication. But you can’t do other tasks such as paying someone new or updating your contact details, without completing two-step authentication. You’ll need to use the BNZ app with its built in security measures to verify your identity for these tasks.

If you don’t have the BNZ app, you’ll need to authenticate either over the phone, or in a branch.

Tasks that need two-step authentication

Setting up the BNZ app

You’ll need to download the BNZ app on to a compatible Apple (iOS) or Android mobile device. To set up the BNZ app you’ll need your access number and Internet Banking password.

Before you set up the BNZ app, make sure your contact details include both your mobile number and email address, and that they’re up to date in Internet Banking. 

More about setting up the BNZ app

Using the BNZ app to authenticate

Once you’ve set up the BNZ app, when you need to authenticate, we’ll send a notification to the app on your mobile device. You’ll need to open the app, then tap Confirm.

More about how to authenticate

Don’t have a compatible smartphone, iPad, or tablet

If you don’t have a compatible mobile device such as a smartphone, iPad, or tablet, or you can’t access the BNZ app, you’ll need to contact us to do any tasks that need authentication. You can call us on 0800 275 269 or from overseas +64 931 8209 (international toll charges apply) or visit a BNZ branch.

BNZ app security

The BNZ app comes with an extra layer of security that keeps your data safe, and lets us know it’s really you doing your banking. 

The first time you use the BNZ app you’ll need to enter secure codes we send via text message and email. This step creates a secure token on your device and is how we confirm it’s you. 

You’ll only have to enter the secure codes once. After that, you can log in using your password, 5-digit PIN, Touch ID, Face ID, or Fingerprint login.

Authenticating using the BNZ app

Once you’ve set up the BNZ app, when you need to authenticate for Internet Banking, we’ll send a notification to the app on your mobile device. Open and read the notification, then tap Yes, it’s me to confirm and authenticate. Only tap Yes, it’s me if you’ve taken an action that needs authenticating.

Watch our video to see how quick it is to authenticate using the app.

Help and support

If you have any queries about the changes, or need help with setting up the BNZ app:

Everyday banking using the BNZ app

The BNZ app is packed with features to help you manage your money. Track your spending, manage your cash flow, set savings goals, set or update your PIN, or temporarily block or unblock a lost or stolen card.

Discover the BNZ app