Setting up the BNZ app

You’ll need to be registered for Internet Banking to use the BNZ app, so register now if you haven’t already. To set up the BNZ app, follow the steps below to get started.

Alternatively, you can follow the instructions by downloading our quick reference guides or watch the video.

• How to install the BNZ app for iPhone (PDF 261KB)
• How to install the BNZ app for Android (PDF 187KB)

What you’ll need

• Your mobile device with compatible Apple iOS or Android™ software.
• An internet connection or data.
• Your nine-digit access number (found on the back of your BNZ Eftpos, debit, or credit card).
• Access to both your email and mobile number we have on file for you.

Download the BNZ app

Download the BNZ app from the App store (iPhone and iPad) or Google Play Store (Android phone).

Compatible devices

If you can’t download the BNZ Mobile app, your device may not have the software needed to run it. Check to see if you have a compatible Apple or Android device.

Set up the app

1. Open the app and tap Get started.
2. Enter your access number from the back of your BNZ Eftpos, debit, or credit card.
3. Enter your Internet Banking password.
4. If we have your email address and mobile number on file, you’ll see them displayed. Confirm these are correct.
5. Tap Set up now.
6. You’ll receive a text message with a code. In the BNZ app, under ‘SMS confirmation’, enter the code.
7. You’ll also receive a different code to your email address. In the BNZ app, under ‘Email verification’, enter the code.
8. Follow the prompt on your phone to set up additional secure login options, such as a five-digit PIN, Touch ID, Face ID, or Fingerprint login.

If we don’t have your email address and mobile number, you’ll need to call us on 0800 275 269 or visit a branch to update your details.

Troubleshoot common issues. 

Using multiple devices

You can set up the BNZ app on up to four devices at a time. You can only log in using one access number per device.

Security

Our mobile app protects your data using two different types of security: your login details, and your five-digit PIN or a biometric login (using your fingerprint or face).

• Never give anyone your five-digit PIN or write it down.
• Always log out of your app when you’re finished.
• If possible, use mobile data instead of public Wi-Fi when doing your online banking.
• We’ll never ask you to tell us (or anyone else) your password or PIN.

Find more tips on creating a secure password and staying safe online.

Watch our video

Watch our video on how to download and set up the BNZ app.