Customer communications support

We’ve recently contacted you about a change to a product or service you have with us.

Choose the relevant item below to learn more about the change, and what to do if you have questions.

Visa Secure multi-factor authentication (MFA) on BNZ business credit cards

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BNZ Term PIE and Term Deposit accounts

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We’re changing Merchant Service Fees

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We’ve removed the Tailored feature from home loans

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Changes to your PremierCare Insurance

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Changes to BNZ Advantage credit cards

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We’re removing interest rate types from your home loan(s)

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We’re changing the terms of your home loan(s)

6 March 2025

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Planned removal of the Tailored feature from home loans

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Information about your term deposit maturity date

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We’re changing the terms of your home loan(s)

17 October 2024

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We’re transferring your Classic home loan(s) to Standard home loan(s)

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Classic/Standard home loans with monthly repayments

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Classic/Standard home loans with weekly or fortnightly repayments

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