Replacing your lost NetGuard card
Update on NetGuard card removal
If you register for Internet Banking from 8 April 2025, you won’t be issued with a NetGuard card. Instead, you’ll need to use the BNZ app for two-step authentication within Internet Banking. That means any reference to NetGuard cards on our website won’t apply to you.
If you already have a NetGuard card, you can continue using it until they’re removed on 31 July 2025.
If you’ve lost your NetGuard card, you can rely on the BNZ Mobile app for two-step authentication to access Internet Banking.
If you need to replace the card call 0800 735 901 or visit a branch to order a new card. Your old card will be cancelled and a new one will be reordered for you.
Accessing Internet Banking before you’ve ordered a new NetGuard card
Your access to Internet Banking will be different depending on your personal NetGuard settings:
- If you’ve turned off NetGuard at login then you can continue to log in and access any features in Internet Banking that don’t require NetGuard.
- If you’ve turned on NetGuard at login (two-step authentication), then you won’t be able to log in to Internet Banking until you’ve ordered a new card. Alternatively, if you’ve set up the BNZ Mobile app, you can authenticate with your mobile.
Accessing Internet Banking while you’re waiting for your new card to arrive
If you have the BNZ Mobile app set up, you’ll be able to authenticate using your mobile, and access Internet Banking.
If you don’t have the BNZ Mobile app, you’ll need to wait for your new card to arrive, then activate it, in order to log in to Internet Banking.