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Set or change the PIN on your Flexi Debit Visa, Eftpos, or credit card

You can set or change your PIN on your Flexi Debit Visa, Eftpos, or credit card in Internet Banking or the BNZ app.

Set your PIN in Internet Banking

  1. Log in to Internet Banking and select Menu.
  2. Select Cards. 
  3. Select Activate card or manage PIN. You’ll see which of your cards need to be activated.
  4. Select the card you want to activate and click Next.
  5. Verify your card by entering the 3-digit number in the signature panel on the back of your physical card.
    If the number doesn’t match what we have on file, you’ll get an error message. Check you have the new card, confirm the number and enter it again. If you continue to receive an error, send us a message in Internet Banking and we can look into this for you. 
  6. Tap Next to set your PIN. Enter a 4-digit PIN. Make sure to select a secure PIN.
  7. Re-enter the same 4-digit PIN to confirm it. Select Set PIN.
  8. Once your PIN is confirmed, your card is ready to use.  

Change your PIN in Internet Banking

  1. Log in to Internet Banking and select Menu.
  2. Select Cards. 
  3. Select Activate card or manage PIN. 
  4. Select the card you want to change the PIN for.
  5. Select Next.
  6. Verify your card by entering the 3-digit number in the signature panel on the back of your physical card.
    If the number doesn’t match what we have on file, you’ll get an error message. Check the number and enter it again. If you continue to receive an error, send us a message in Internet Banking and we can look into this for you. 
  7. Tap Next to set your PIN. Enter a 4-digit PIN. Make sure to select a secure PIN.
  8. Re-enter the same 4-digit PIN to confirm it. Select Set PIN.
  9. Once your PIN is confirmed, your card is ready to use.