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Setting up and managing automatic payments in Internet Banking

Find out how to set up, edit, suspend, or stop automatic payments in Internet Banking, by following the instructions in our quick reference guide PDF 676KB, video, or by using the steps below.

You can also manage your automatic payments in Mobile Banking.

Setting up an automatic payment

  1. From the main screen, click and drag the account you’d like to pay from, onto another account, a payee, or Someone new.
  2. Enter amount.
  3. Select a start date for the payment.
  4. Select a payment frequency by clicking in the Repeat field.
  5. Enter statement details if you’d like to. 
  6. Click on Pay (if you’re paying someone) or Transfer (if you’re transferring between accounts). 

Editing automatic payments

  1. Click on the account that the automatic payment comes from.
  2. Scheduled automatic payments will show under the Upcoming heading (which is located just above your previous transactions).
  3. Click on the payment that you want to edit.
  4. In the pop-up, edit the details you want to change, including your final payment date.
  5. Click Save, and then Confirm.

You can also find your upcoming automatic payments under the Search at the top right of the main screen, and above your list of recent transactions. If you can’t see your upcoming payments, click on Search. Then click on the payment you’d like to edit.

Suspending automatic payments

  1. Click on the account that the automatic payment comes from.
  2. Scheduled automatic payments will show under the Upcoming heading (which is located just above your previous transactions).
  3. Click on the payment that you want to suspend.
  4. Under the Suspend heading, select from the dropdown menu how many payments you want to suspend the automatic payment for.
  5. Click Save, and then Confirm.

Stopping automatic payments

To permanently stop all occurrences of an automatic payment:

  1. Click on the account that the automatic payment comes from.
  2. Scheduled automatic payments will show under the Upcoming heading (which is located just above your previous transactions).
  3. Click on the payment that you want to delete.
  4. In the pop-up, click Delete, and then Confirm.

Watch the video

Watch our video on how to change, pause, or cancel your automatic payments using Internet Banking.

Download the guide

How to change automatic payments using Internet Banking PDF 676KB