Personal information request or correction

Your rights to personal information

We want you to have visibility of your information when you need it. We also want your information to be up to date, to provide the best service to you.

You have rights under privacy laws to access and correct your information. You can find out more about your rights on the Privacy Commissioner's website at privacy.org.nz

Information is available online

You can view and update a lot of the personal information we hold about you by logging in to Internet Banking^, where you can view bank statements, KiwiSaver statements and much more. You can also do things like update your email address or phone number.

Log in to Internet Banking

You can always ask us

If the personal information you’re looking for is not available online, or you’d like to discuss your needs, please contact us on 0800 275 269 or visit a branch so we can help. You can contact us for things like updating your address.

In some instances, you may need to request information that isn’t available in our everyday operations. For example, when it can take some time to gather. You can request access to, or correction of, your personal information by using any of the channels below.

Things to know about a making a request

• A response is usually received within 20 working days.
• In general, no fees apply. But if they do, we will discuss this with you before proceeding.
• If you’re requesting information for someone else, please bring proof of your authority.
• You will need to be verified.

How to request personal information if you live in the European Economic Area

Your rights are included in the ‘Personal data rights’ section of the EU General Data Protection Regulation Privacy Statement PDF 51KB.

To make a request, email privacy@bnz.co.nz